The Front Desk Associate’s primary responsibilities are to increase patient satisfaction by providing exemplary customer service to promote growth, retention and loyalty among patients. You will work with patients by phone, email and text to support patients in various aspects. If you want more out of life and have always wanted to be a part o fsoemthing really big that would change lives for the better, this is your opportunity.

RESPONSIBILITIES

• Receive all inbound calls to answer questions – fact find and qualify lead/route to appropriate team member if needed
• Enthusiastic, persistent, friendly and professional on the phone
• Implement training material throughout calls
• Work with patients to ensure they are satisfied with the services provided
• Provide excellent service to our patients and apply effective troubleshooting techniques under pressure
• Ensuring patients have a VIP experience in our clinic
• The ability to learn and administer our products quickly and effectively resulting in being able to teach it to our patients
• Encourage happy patients to send us their success stories
• Share patient success stories during daily company meeting